Shipping policy

Processing and Shipping Policy

All orders are subject to verification. This will require a copy of your business license/artist license/shop information. The verification process can take 1-2 business days. Please give our office a call if you have any questions.

Orders will be processed within 2 - 5 business days after your full payment has been received.

Shipment time will be between 2 - 7 business days depending on your physical address. The total wait time after you place your order will be between 4 - 12 business days. Shipping time and cost vary de-pending on location, and product ordered.

Please note we do not offer Saturday delivery.

If you are paying by certified check or money order, please allow 7-10 business days for the funds to clear.

If you are local, and would like to save on shipping costs, we offer a Walk In Option. Furniture is stored at a different warehouse and we do add a small handling charge. Please call us 1-941-451-4153 to arrange pickup.

Free shipping offer valid on standard ground shipping only to orders shipping within the contiguous United States.

Cancellation Policy 

Once the order has been accepted into the fulfilment centers, orders cannot be cancelled or revised. Delivery addresses cannot be updated beyond check out

Customer Service

Our helpful Customer Service department is committed to assist you in every way. If you have a question or problem with your order, please call 1-941-451-4153 for Customer Service, Monday – Friday, 8am – 5pm PST. Or email us at info@monsterkreations.com 24 hours a day, 7 days a week.

Special requests or adjustments need to be arranged with our Customer Service department before your order has shipped.